First of all, checks the logs: /var/log/driveclient.log
You might find 403 errors and lines that are showing that the agent can’t connect properly.
In this case, the first step is trying to re-register the backup agent:
3) Maybe the customer has changed the API key so try re-register the backup agent:
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# /usr/local/bin/driveclient --configure WARNING: Agent already configured. Overwrite? [Y/n]: Y Username: My_Username Password: My_APIKey |
Desired Output:
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Registration successful! Bootstrap created at: /etc/driveclient/bootstrap.json |
In case you get something like “ERROR: Registration failed: Could not authenticate user. Identity returned 401“, this means that you probably need to force a bit the registration, using the following command:
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# driveclient -u USER_NAME -k API_KEY -t LON -l raxcloudserver -a lon.backup.api.rackspacecloud.com -c |